Can Jet Airways Become A Top Global Airlines?
By kamla bhatt • Jun 14th, 2008Category: Business & Tech, Diaspora, Featured, Ideas, San Francisco/Silicon Valley
Podcast: Play in new window | Download
Can Jet Airways become one of the top 5 global airlines under the stewardship of Naresh Goyal? Yes it can, and it has the right person with the right vision and attitude to make it happen says N. Sunderaj aka Raj, a seasoned aviation executive and a former Vice President at Jet Airways. But, he does caution that the rising fuel costs is something to watch out for by the airlines industry.
Raj worked with Jet Airways for 6 years and retired a couple of years ago as Vice President. Prior to that he worked for 25 years with Singapore Airlines. What Raj brought with him to Jet Airways was his deep knowledge and hands-on experience of working in Singapore Airlines. He was part of a team that helped shape the success of Singapore Airlines and transform it into a global brand known for its excellent and innovative service.
In Part-2 of the interview Raj shares his experience of working with Jet Airways and Goyal, who founded the airlines in 1993. Goyal is a “dynamite” and is very “pro consumer oriented,” and “always wants the best for his Airlines,” says Raj. “He never takes no for an answer,” and is very “hands-on,” he adds. It is Goyal’s persistence and openness that led to Jet Airways adopting the best practices in customer care, food and ground service. What is ironic in some ways is that Goyal looked at Singapore Airlines as a model to emulate. And about 30 years ago Singapore Airlines looked at Air India as a role model for best practice in the commercial aviation sector. “From India to India,” is how Raj describes the change that is taking place in the Indian aviation industry led by Jet Airways.
Starting June 14th 2008 Jet Airways will become the first India-based airlines to operate a direct flight from San Francisco to India. Jet will fly from San Francisco via Shanghai to Mumbai.
In case you missed Part-1 of the interview with Raj you may want to listen to it. Raj spoke about the evolution of Singapore Airlines into a innovative company known for its excellent service.
Technorati Tags: n.sunderaj,jet airways,naresh goyal,indian aviation,san francisco,air india,travel,india,ideas
Kamla Bhatt is the host and producer of an Internet Radio show where listeners can find stories about the new and emerging India and the global Indian community. As a pioneer of 'internet radio' format in India Kamla started her first show News about India, followed by TalkNewsIndia in 2005. In 2006 she premiered her new show: The Kamla Bhatt Show: Life, People and Ideas. 
